HealthFocus offered a very compelling solution right out of the gate for the data analytic team. Ashley says that they did have another vendor that was a close competitor. The Saint Mary’s team ended up asking both vendors for references of clients extensively using the system. We received contact information and scheduled meetings to learn more about their successes and what they liked about the products. The reference calls helped seal the deal for Saint Mary’s to move forward with Health Focus. Ashley adds that she could immediately tell that Health Focus was founded and managed by people who grew up in a physician organization. She also shared: “They knew the issues personally and knew what to ask and how to deal with things effectively. That comes from hands-on experience.”
Our favorite part of Health Focus was our ADTs for admission, discharge, and transfers (ADTs). Ashley says: “We had a very robust process already developed and rolled out to our offices for receiving these and outreaching to patients. We were really picky here on what we wanted and what we needed. Health Focus was phenomenal here with what they had developed; they call it the TCM (Transitional Care Management) dashboard.”
She adds: “What they offered was nice, but it did not meet the sheer extent we were looking for. Health Focus did significant customization for us related to the TCM and built it exactly how we needed it. TCMs were the first thing that we tackled with the system. We intended to sign with HealthFocus, since our current platform was dissolving in December, so we signed with HealthFocus in October. We wanted to get on the platform and get things connected and data flowing as soon as possible, especially with the ADTs. So beginning in December, we could meet with our offices and hopefully get them on the new process and not interrupt the current process flow instead just saying, I got to train you on a new system, and we were able to achieve that. We ended up starting training in November on the new platform.
Ashley says regarding their decision process: “It had to go through several levels obviously because we’re using data from several different entities. So obviously, the overall decision came from us at the PHO based on our functional assessment scorecard. From there, we then had to go to Ascension, and then we had to make sure that HealthFocus met all the national legal requirements for HIPAA, data sharing, et cetera. HealthFocus was great, providing documents, materials, and resources that we needed on the legal side. Once we got through Ascension and the national side of things and got the okay and the required approvals, we had to go obviously to our medical directors here at the PHO, present it to them, and then our leadership team, which was done simultaneously. We had to work through the different channels to get the approval from all partners to ensure all of the outlined requirements were met to move forward with the next steps.”